Sending safeguards

Sending safeguards keep a mistake from texting or emailing your whole church over and over. Each day has a limit. At the limit, new texts or emails wait for you instead of going out. Only admins see this card.

The card

On the Dashboard, find the Sending safeguards card.

123

• On 1 (marker 1 on the screenshot) means texts and emails are going out. It says Paused when either one is stopped.
• Each row 2 (marker 2 on the screenshot) shows today's use against today's limit. The bar fills as you get close.
• Pause 3 (marker 3 on the screenshot) stops that kind of message until you resume.

Select the (i) next to the title to read a short summary and your church's limits.

The daily limits

These are the usual limits. Scheduly can change them for your church: email us at schedulyevents@gmail.com. A day runs from midnight to midnight, New York time. See What's an SMS segment?

The same message to the same person within 10 minutes goes out once, so a double tap on Send doesn't text anyone twice.

When a limit is reached

Texts or emails stop going out and new ones are held. Nothing is lost. You see the pause and the held messages on this card.

12345

• The message 1 (marker 1 on the screenshot) says why sending stopped and when.
• Resume 2 (marker 2 on the screenshot) starts sending again.
• Held messages 3 (marker 3 on the screenshot) are grouped by what they were (an alert or an event's reminders) and why they were held.
• Send 4 (marker 4 on the screenshot) sends them. Delete 5 (marker 5 on the screenshot) removes them.

A pause from the daily limit ends on its own at midnight, New York time, because the next day has its own limit. Held messages stay held until you send or delete them. A pause by an admin, or by a Twilio usage alert, lasts until an admin selects Resume.

Resume and send the held messages

1. 1
   Find out why it stopped, so it doesn't happen again.
2. 2
   Select Resume. Texts or emails go out again. After a daily limit, the limit is off for the rest of that day.
3. 3
   Select Send. It is grayed out until you resume.
4. 4
   Check the number in the question, then select Send again to confirm.

Held messages go out even past today's limit. Reminders and alerts that were held before they were billed are added to this month's use, so the spending cap and your invoice count them. See Your plan, this month's use and the spending cap.

If a message says some are still held, select Send again.

Delete held messages

1. 1
   Select Delete next to the held messages.
2. 2
   Select Delete to confirm.

Pause sending yourself

1. 1
   On the row for Texts or Emails, select Pause.
2. 2
   Select Pause to confirm.

New texts or emails are held, and so are the ones still waiting to go. It stays paused until an admin selects Resume. Use this if you see something wrong, like an alert sent to the wrong people.

Paused by a Twilio usage alert

Texts can also pause when our text provider (Twilio) warns that your church's text use is higher than expected. The card then says Texts paused by a Twilio usage alert. Look at what was sent, then select Resume as usual. It stays paused until then. Emails aren't affected.

If Twilio stops taking texts (for example, while its account is being topped up), the card says the text provider isn't taking texts. Texts are held, not lost, and go out on their own once Twilio takes them again. Texts held longer than 2 days stay on the card for you to send or delete.

Something not working?

• Send is grayed out: texts or emails are paused. Select Resume first.
• A person didn't get a text: they may be at their limit of 10 texts today, or got the same message in the last 10 minutes.
• Messages were held and are gone: held messages are deleted after 7 days.
• Could not load the sending safeguards: wait a few minutes and select Refresh at the top of the Dashboard.
• Don't see the card? Only admins do.