Why didn't someone get an alert?

Open the alert on the Alerts page first: check the groups and people it was sent to, and its recipients count.

Someone didn't get the textStaff

• Not picked. They aren't in the groups you picked and weren't added under People. For a scheduled alert, they had to be in the group when it went out.
• No phone number on their profile, or a number Scheduly can't text: it must be a US number with the area code (+1 and 10 digits). They're skipped, with no email instead. Fix the number on their profile (Edit a member).
• Disabled. A disabled member gets no alerts, even in a group you picked.
• Your church reached its spending cap. The alert went by email instead, and people without an email got nothing (At the spending cap).
• Their phone blocks it. If they once replied STOP, or their carrier filters messages, nothing reaches them until they text START to that number, even though Scheduly counted them as a recipient. See STOP and START. Otherwise ask them to check their blocked or spam messages.

See also Troubleshooting members.

STOP and START

Anyone can reply STOP to a text from your church to opt out, or unsubscribe. The phone company then blocks every text from that number: alerts, event reminders and Services texts. Scheduly still counts the person as a recipient, but nothing reaches them.

• To get texts again, the person texts START to the same number the texts came from. Nothing in Scheduly can turn it back on.
• Replying to a text doesn't reach anyone at the church: Scheduly doesn't read replies. STOP and START are handled by the text-message service Scheduly uses (Get an alert and comment).
• To stop only one group's alerts, a person can leave the group, or ask staff to take them out. Replying STOP stops everything.

Fewer recipients than people in the groupStaff

recipients counts only the people the text went to. Members without a usable phone number and disabled members are left out, and someone in two of the groups is counted once.

Nothing went outStaff

Two signs: a delivered alert shows 0 recipients, or an alert you sent right away sits under Scheduled Alerts with no date. Usually:

• Nobody it was for had a usable phone number.
• Your church has no active plan, so texts are paused (No active subscription).
• During the free trial, the month's 750 included segments were used up.
• Scheduly couldn't reach billing for a moment.

Fix the cause. An alert stuck under Scheduled Alerts with no date hasn't gone out: open it and select Send Alert to try again. A delivered alert with 0 recipients can't be sent again: send a new one.

A scheduled alert didn't go outStaff

• Scheduled alerts go out a few minutes after the hour. Wait until about 10 minutes past.
• Still under Scheduled Alerts after that? It won't go out on its own: see Nothing went out. To send it now, open it, uncheck Schedule Send and select Send Alert.

People can't see the longer messageStaff

They read it through the link in the text. If Include Link wasn't checked, there's no link. You can't add one after the alert is sent: send a new, short alert with the link.

The link doesn't open the alert

See Can't open an alert?