Calendar troubleshooting

Most of the time an event that seems to be missing is private, or the calendar hasn't loaded the change yet.

Don't see an event?

• Sign in. Signed out, you see only public and restricted events. Opening a link from a text doesn't sign you in.
• It may be private or hidden. A private event shows only to the people on it, its owner and admins; a hidden event (a draft) only to its owner and admins. Ask a staff member. See Who sees which events.
• Staff: check the filters. Events under the calendar must be on.
• Just added or changed? It takes a few seconds to reach the calendar, and the calendar doesn't refresh by itself. Reload the page, or go to another month and back.

Wrong time?

Times on the calendar show in the time zone of your phone or computer. If an event looks an hour or more off, check the time zone in your device's settings (for example after a trip). Texts from Scheduly always give times in Eastern time (see What Scheduly sets up for you).

Wrong color?

Changing a template's color doesn't change the events already created from it. Staff can change an event's color in the event's Settings, under Appearance.