Edit your profile

Keep your phone number and email up to date: they're how Scheduly reaches you. Your name and picture show on every event you serve on.

Edit your profile

1. 1
   Open your profile and select Edit profile.
2. 2
   Change what you need: your picture 1 (marker 1 on the screenshot), your First name and Last name 2 (marker 2 on the screenshot) (both required), your Phone 3 (marker 3 on the screenshot), your Email 4 (marker 4 on the screenshot), your Birthday 5 (marker 5 on the screenshot) and your Address 6 (marker 6 on the screenshot).
3. 3
   Select Update member 7 (marker 7 on the screenshot).

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Change your picture

1. 1
   In Edit profile, select your picture (the camera button).
2. 2
   Choose a photo. It uploads right away: no need to select Update member.
3. 3
   It reads Uploaded. Your new picture shows everywhere in a few seconds. Your profile shows the new photo with Processing your new picture… until it's ready.

To remove your picture, select Delete picture under it. Your initials show instead. Only you and admins can upload your picture. Staff can remove it too.

Edit someone else's profileStaff

Staff can edit anyone's profile: open it and select Edit profile, or select the pencil next to their name on the Members page. Staff also see two more fields:

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• Notes 1 (marker 1 on the screenshot): anything your staff should know. Only staff see notes.
• Gender 2 (marker 2 on the screenshot): Male or Female. It shows under Additional Info.

Only admins can upload someone else's picture, and only admins see Permissions (Disabled, Staff, Admin): see Staff, admins and disabled accounts. To add a new person, see Add a member.

Can't save?

The window shows what's wrong at the top. The usual reasons:

• Name is already taken: two people can't have the same full name. The other profile may be disabled, and disabled profiles are hidden from staff: ask an admin to check Disabled. Or add a middle initial or a nickname.
• Non-US phone numbers are not supported: Scheduly texts US numbers only (+1). Leave the phone empty otherwise.
• invalid email format: check the email for a typo.
• First name cannot contain non-alpha numeric english characters (or Last name): names go into texts, so they can only use characters a text can carry. A name like María or O’Brien is rejected. English letters and a few accents (é, è, ñ, ö, ü) work, but not á, í, ó, ú or the curly apostrophe ’. Type a plain letter (Maria) and the straight apostrophe on your keyboard (O'Brien).
• You are not editing the latest version: someone else saved this profile while you had it open. Close the window, open it again and redo your change.

Not getting texts?

• Check your phone number. Open your profile: it's under Contact Info. With no phone number, Scheduly can't text you. Only US numbers (+1) get texts.
• Check your blockouts. If you have a blockout on the day of an event, Scheduly marks you declined instead of texting you. See What a blockout does.
• Ask your staff. They choose who each event's texts and emails go to, and whether it sends texts, emails or both (Send alerts and reminders). You get a text only when you're on the event and included.
• Disabled accounts get no texts or emails at all.