Accept or decline a role

When you're scheduled to serve, Scheduly asks you whether you can make it. Answering takes a few seconds, and tells the staff planning the service whether they need to find someone else.

How you're asked

Staff send alerts by text, by email or both (Send alerts and reminders). A text reads like this:

An email says which roles you have and has a Send Confirmation button. Both links open the event as you, so you can answer without signing in. People only invited to attend get You're invited to… instead.

Answer for all your roles

Opening the event from the link, the answer window opens by itself if you haven't answered yet. It lists everything you're on for this event, each with a check and a cross 1 (marker 1 on the screenshot), including Attendance (you're on it because you serve).

1. 1
   Optional: add a comment 2 (marker 2 on the screenshot), like I can stay for the second service. Up to 240 characters.
2. 2
   Select Accept All 3 (marker 3 on the screenshot) if you can make it, or Decline All 4 (marker 4 on the screenshot) if you can't.

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With only one thing to answer, the buttons read Accept and Decline.

Answer each role separately

Can do one role but not the other? Answer each one with its check or cross.

1. 1
   Select the check next to a role you can do 1 (marker 1 on the screenshot).
2. 2
   Select the cross next to a role you can't 2 (marker 2 on the screenshot).
3. 3
   Select Submit Response 3 (marker 3 on the screenshot).

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The Going? card

Closed the window, or came back later? The card at the top of the event page opens it again.

When you serve

When you're on several things (a role and Attendance), the card reads Availability Changed?. Select Send Response to answer, or Edit Response 1 (marker 1 on the screenshot) once you have.

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With one thing to answer

The card reads Going? with Yes 1 (marker 1 on the screenshot) and Not Going 2 (marker 2 on the screenshot). You'll see it on a public event you're not on: select Yes to add yourself to Attending.

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Once you've answered, the card says You said yes or You said no, and your picture on the event shows a check or a cross.

Saying no

Select Not Going, add a comment if you like 1 (marker 1 on the screenshot), then select Submit Response 2 (marker 2 on the screenshot).

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Change your answer

Plans change. Open the event again and answer again: select Edit Response, or Yes / Not Going. Your new answer replaces the old one. A yes to a role you declined counts as long as no one has replaced you on it.

What happens after you answer

• Your answer shows on the event right away. Your comment isn't shown to other volunteers: admins and the event's owner see it on the event, and staff in its history.
• Teams that follow the event get an email with your answer and comment, if they asked for one (Teams: watch fields). If a rotation's backups are set, they get a Schedule update email when it moves someone. Otherwise no one else is texted or emailed.
• Staff see it in the event's history, under Replies.

If you say no: finding a replacement

If the event comes from a template, and that role has a rotation set to move on when someone declines (Set up a rotation), Scheduly finds the next person by itself once everyone on the role has said no. It skips people with a blockout that day, puts them on the role, and texts and emails them right away. Otherwise, staff find someone themselves. Roles linked to the Services page don't rotate: staff change those on Services (Assign people and notes).

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Here, Jordan declined with a comment 1 (marker 1 on the screenshot). Scheduly put the next person in the rotation on Sound 2 (marker 2 on the screenshot) and texted him 3 (marker 3 on the screenshot).

Blockouts answer for you

If you've blocked out a date (Blockouts) and you're on an event then, Scheduly doesn't text you about it. When the alert goes out, it declines for you with the comment Blockout.

Can't answer?

• The card shows Login. You're signed out and didn't come from your link. Sign in, or open the link from your text or email.
• No card at all. On a restricted event, only the people on it can answer.
• Your response wasn't sent. Check your connection and try again. A comment can be up to 240 characters.
• See Fix common problems for more.