Fix common problems

The usual reasons something about an event doesn't work as expected, and what to do.

Didn't get a text or email?

• No alert went out yet. Creating an event, or adding you to it, sends nothing. Staff can send one now (Send an alert now).
• The alert skipped you. An alert for Un-notified people skips anyone texted or emailed before for that role. Someone added to a second role is texted again for it. Use Un-confirmed or All.
• It was email only, or SMS only. Check the alert's Delivery Method.
• Not getting texts? Check the points above, then your phone number. If you ever replied STOP to a text from your church, see Why didn't someone get an alert?
• Your phone number or email is missing or wrong. Check your profile (Edit your profile). Texts go to US numbers only.
• You have a blockout then. Scheduly declined for you instead, with the comment Blockout.
• Alerts go out on the hour. A 9 AM alert goes out at 9.

Staff can check who was texted or emailed in the event's history, under Notifications.

The link in my text doesn't work

A text link stops working 30 days after the first text for that event, and then shows 404 - Not Found. Sign in and open the event from the Calendar instead.

Can't edit an event?

• No pencil at the top? Only staff and admins can edit events. Ask an admin (Volunteers, staff and admins).
• Can't delete it? Only the event's owner or an admin can. The owner is in the editor's Settings.
• "You are not editing the latest version"? The event changed while you had it open: someone saved it, someone answered, or an alert went out. Reload the page, make your change again, and save.
• Seeing it right after someone answered? Answers and sent alerts count as changes too, so a busy event can show it even when no one edited it. Reload, and your own edits are safe to make again.

Don't see an event?

• It's private or hidden. Private events show only to the people on them, the owner and admins. Hidden ones show on the calendar only for the owner and admins.
• No schedule or staff on it? It's restricted: only the people on it see who is serving.
• It says 404 - Not Found. The event was deleted, or the link has expired.
• Someone's name is missing? They may be hidden: select More Options, then Show participants.

The answer window keeps opening

It opens on the event page until you've answered for everything you're on, including Attendance. Answer each role (or select Accept All), and it stops.

Signed out?

Signed out, the Going? card shows Login 1 (marker 1 on the screenshot). Sign in to answer, or open the link from your text or email.

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